Support
Stuck, found a bug, or want to report a trainer? Email us and a person will reply.
Tell us your trainer name, whether you play on iPhone, iPad or the web, and what happened. A screenshot helps.
Common questions
The map is empty and no Critters appear
Critter Odyssey needs your location to put you on the map. On iPhone or iPad, open Settings › Privacy & Security › Location Services › Critter Odyssey and choose While Using the App. In a browser, allow location for this site.
I can't see any other trainers
Other trainers only appear when they're nearby with the game open. If you chose Play solo on the website, you're playing on your own, and the rest of the world stays hidden.
How do I report or block someone?
Tap their trainer on the map, or open Trade, then tap ⋯ next to their name. You can also tap your trainer picture at the top left of the map, choose Other trainers, then Report a trainer. Reporting someone blocks them too. Unblock them from the same place, under Blocked trainers.
How do I delete my account?
Tap your trainer picture at the top left of the map, then Delete my account and all my data. Your trainer and everything the server holds about you are deleted straight away, and the Critters saved on your device are wiped. If you can't open the game, email us from the address above and tell us your trainer name.
Does the game track me?
No. There are no ads, no third-party analytics and no tracking. Your location is only used while the game is open. The privacy policy lists everything the server keeps and for how long.
Credits
- Map data © OpenStreetMap contributors, available under the Open Database License.
- Maps drawn with Leaflet (BSD 2-Clause licence).
- Typeface: Outfit (SIL Open Font License).
- Music: loops from Monster RPG 2 by Nooskewl Games, released into the public domain (CC0).